University Libraries

ILLiad Request Status Definitions

Awaiting ALA Processing
The lender requires a special form to be mailed or faxed to them.  ILL is processing the form.

Awaiting Customer Contact
The requested material has arrived and is ready for pickup.  The patron is being notified.

Awaiting Conditional Processing
A potential lender has replied to your request,   seeking more information. ILL is responding.

Awaiting Doc Provider Processing
ILL is obtaining your material from a commercial provider.

Awaiting Extensive Searching
An initial search for the material you requested has been unsuccessful.  ILL is continuing the search.

Awaiting Post Receipt Processing
The requested material has arrived, but not yet   ready for pickup.

Awaiting Request Processing and Awaiting HSL Processing
ILL has received your request and is locating   potential lenders.

Awaiting Return Label Processing
The item has been returned to ILL and is waiting for return processing by ILL staff.

Awaiting Unfilled Processing
Your request has not been filled by potential lenders.  ILL is trying other sources.

Cancelled by Customer
The request has been cancelled by the customer.

Cancelled by ILL Staff
The request was cancelled by ILL staff and an email of this cancellation has been sent. The reason for cancellation is noted in the email and within the customer's ILLiad account.

Checked out by Customer
The item has arrived, been processed by ILL staff   and has been checked out to the customer.

Customer notified via E-Mail
The item has arrived, been processed by ILL staff   and the customer has been notified by e-mail.

Delivered to Web
The received item has been processed and is available through the customer's ILLiad web page for viewing or downloading.

In Electronic Delivery Processing
The article has arrived and is being processed for delivery to the web. The customer will be notified shortly.

In Print Queue
The item has arrived and been partially processed by ILL staff.  It is awaiting the printing of the ILL identification slip.

In Return Address Print Queue
The item has been returned by the customer, checked in and is awaiting the printing of the return address label.

In Transit
The request has been returned to a circulation point and is in transit to Wilson Library for return processing.

Item Checked In
The item has been returned by the customer, checked in by ILL staff and is awaiting return processing.

Not Received
The item has been shipped by the lender over two weeks ago and has not yet arrived. The lender has been contacted. The request might be sent to other locations.

Received Incorrect/Partial Item
The requested item has been received, but either the wrong item was sent, or the item is incomplete.  ILL staff is taking corrective measures.

Request Finished
The request has been successfully processed and completed.

Request Sent
ILL staff has forwarded your request to potential lenders and is waiting for them to ship the item.

If the status you are looking for is not listed, please contact the ILL office at or call 612-624-1806 for more information.